This role is ideal for a senior operations professional with a deep background in data center hardware lifecycles. You should have at least 5 years of experienc
Work type: remote
Location: Remote - United States
Salary: $110,000 – $120,000/yr
Type: Full-time
This role is ideal for a senior operations professional with a deep background in data center hardware lifecycles. You should have at least 5 years of experience managing Return Merchandise Authorization (RMA) processes at scale, specifically for servers, GPUs, and networking gear. Since this is a leadership position, you’ll need the "process-first" mindset required to build global workflows and manage a team of specialists. The benefits package is exceptionally strong for a mid-to-senior role, offering 100% company-paid medical premiums, a 401(k) match with immediate vesting, and unique longevity perks like a one-month paid sabbatical every five years. The position is fully remote within the U.S. and provides a yearly stipend for your home office and internet, making it a highly stable and well-supported remote opportunity. **You might be a good fit if you...** * Have experience holding major hardware OEMs and vendors accountable to strict SLAs. * Are comfortable using failure data and MTBF metrics to influence procurement and capacity planning. * Can navigate asset management systems (CMDB/ERP) to track serial numbers and warranties across global locations. * Enjoy building repeatable, standardized processes in a high-growth environment.
## Who We Are
Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.
### Vultr Cares
Vultr is seeking a highly skilled and experienced RMA Manager to own and scale our global hardware failure, return and replacement operations as part of our Infrastructure Operations organization. The ideal candidate is a process driven operator with strong vendor management instincts, capable of operating across procurement, infrastructure operations, data center teams and capacity planning. This role is critical to ensuring hardware reliability in order to minimize customer impact, and protect capital efficiency.
This is a highly visible role in a high-growth technology company, which will require the ability to build repeatable processes, enforce accountability with OEM partners, and deliver clear reporting. You will play a direct role in improving platform reliability, influencing sourcing decisions, and shaping how Vultr manages hardware risk at scale.
This is your opportunity to join our fast growing team and leave your mark on Vultr and the future of Cloud Infrastructure.
Key Responsibilities
$110,000 - $120,000
Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.[We are currently accepting applications from candidates residing in the following states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin.]
## Inclusion & Privacy
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.
We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.
Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our [Privacy Policy](https://www.vultr.com/legal/privacy/).