RMA Manager at Vultr

This role is ideal for a senior operations professional with a deep background in data center hardware lifecycles. You should have at least 5 years of experience managing Return Merchandise Authorization (RMA) processes at scale, specifically for servers, GPUs, and networking gear. Since this is a leadership position, you’ll need the "process-first" mindset required to build global workflows and manage a team of specialists. The benefits package is exceptionally strong for a mid-to-senior role, offering 100% company-paid medical premiums, a 401(k) match with immediate vesting, and unique longevity perks like a one-month paid sabbatical every five years. The position is fully remote within the U.S. and provides a yearly stipend for your home office and internet, making it a highly stable and well-supported remote opportunity. **You might be a good fit if you...** * Have experience holding major hardware OEMs and vendors accountable to strict SLAs. * Are comfortable using failure data and MTBF metrics to influence procurement and capacity planning. * Can navigate asset management systems (CMDB/ERP) to track serial numbers and warranties across global locations. * Enjoy building repeatable, standardized processes in a high-growth environment.