RTSM Product Support Engineer at Veeva

This role is ideal for a mid-level technical support specialist or software engineer (4+ years experience) who enjoys deep-dive troubleshooting over feature development. You should have a strong grasp of programming fundamentals (specifically C# or .NET) and feel comfortable querying databases to solve complex data-layer issues. Experience within the life sciences or clinical trial space is a significant advantage. Veeva offers a "Work Anywhere" remote policy and is a Public Benefit Corporation, which provides a unique mission-driven culture. This is a Tier 3 position, acting as the bridge between Customer Success and Engineering. While the base salary range is broad ($50k - $100k), the package may include variable bonuses and stock options, offering solid total compensation for a remote role. **You might be a good fit if you...** * Have strong debugging skills in **C#, ASP.NET**, and **SQL** to diagnose production bugs. * Enjoy performing root cause analysis on recurring technical failures rather than just closing tickets. * Are comfortable working in a highly regulated environment (like 21 CFR Part 11). * Prefer a Monday–Friday, 9:00–5:00 schedule but can remain flexible for urgent customer deliverables.