Sales Operations Manager, Emerging AI Products at Intercom

This role is for a strategic-minded operations professional with at least 5 years of experience in Sales or Revenue Operations, specifically within high-growth SaaS or AI environments. The ideal candidate is a "founding" operator who excels at building playbooks from scratch, managing complex Salesforce ecosystems, and translating raw data into executive-level strategy. As the first sales ops hire for the Emerging AI Products team, you will have significant influence over the company's growth trajectory during a major AI shift. The position offers a hybrid work model in Dublin (3 days in-office) with premium perks including equity, full health/dental coverage, catered lunches, and a pension match. This is a high-visibility role where you’ll act as the primary strategic partner to the head of AI sales. **You might be a good fit if you:** * Have advanced Salesforce expertise and are comfortable building complex dashboards and territory models. * Enjoy "building the plane while flying it"—bringing structure to ambiguous, fast-moving environments. * Are highly analytical and can turn Excel/Google Sheets modeling into compelling narratives for leadership. * Want to be at the center of the AI revolution, optimizing workflows using internal AI tools.