Sales Representative at First American

This role is ideal for a mid-level sales professional who thrives in a high-volume outbound and inbound environment. You should have a strong background in lead

Work type: onsite

Location: USA, Texas, Houston

Salary: $55,000 – $75,000/yr

Type: Full-time

Summary

This role is ideal for a mid-level sales professional who thrives in a high-volume outbound and inbound environment. You should have a strong background in lead qualification and a "people-first" approach to customer service. Since the role involves calculating commissions, interest, and terms, a solid grasp of basic algebra and financial concepts is essential. You’ll be joining a Fortune 100 "Best Company to Work For" with a deep history in the real estate settlement industry. While base pay is determined by experience, the package includes comprehensive benefits like an employee stock purchase plan (ESPP) and 401k. The position is based on-site in Houston, offering a stable, collaborative environment where you will partner closely with outside sales reps. **You might be a good fit if you:** * Have experience managing the full sales cycle from lead generation to closing. * Are comfortable handling technical objections and quoting complex pricing/credit terms. * Are proficient in CRM data entry and managing sales pipelines via Microsoft Office. * Enjoy building long-term relationships rather than just one-time transactions.

Job Description

# Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

# What We Do

Essential Functions

• Compiles lists of prospective customers for use as sales leads, based on information from ad inquiries, trade shows, direct mail responses, card deck leads, aged leads, bingos, dealer resellers, business directories, Internet Web sites, and other sources.


• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.


• Handles inbound sales lead calls to convert calls into sales.


• Overcomes technical and business objections of prospective customers.


• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.


• Coordinates customer training.


• Builds and maintains customer relationships.


• Prepares reports of business transactions.


• Enters new customer data and other sales data for current customers into computer database.


• Works with outside sales representatives to keep account activities and literature up to date.


• Investigates and resolves customer problems with deliveries.

• Knowledge of Microsoft Office applications.


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


• Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.


• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.


• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.


• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.


• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.


• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.


• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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