Scaled Customer Success Manager at Notion

This role is designed for a Customer Success professional with at least three years of experience managing a high-volume book of accounts, specifically within a fast-paced SaaS environment. You should be someone who enjoys technical problem-solving and can fluently navigate both Japanese and English to support enterprise clients. **What makes it worth a look...** You get to join a globally beloved productivity brand during its massive push into AI-integrated workflows. The position offers a hybrid Tokyo setup with three fixed "Anchor Days" in the office, allowing you to help build early playbooks for their enterprise motion rather than just following a tired script. **You might be a good fit if you...** * Have managed a large volume of accounts through the entire lifecycle from onboarding to renewal. * Are a native Japanese speaker with the professional English skills needed for a global tech firm. * Feel comfortable teaching customers how to build technical workflows and adopt new AI tools. * Are a power user of the product and have experience with seat-based or usage-based commercial models.