Scaled Customer Success Manager at Informed K12

This role is ideal for a senior-level Customer Success professional who thrives in a "one-to-many" environment. You should have a strong background in EdTech or SaaS, specifically managing high volumes of accounts through automated touchpoints, data-driven health monitoring, and lifecycle marketing. Since this is a senior position, the team is likely looking for someone who can not only execute but also build and refine the "Scaled" strategy. The most compelling aspect of this position is the fully remote flexibility combined with the opportunity to impact the K-12 education sector. Working for a mission-driven organization focused on school district efficiency provides high job satisfaction for those who value social impact. You will have the autonomy to leverage data to drive retention across a broad customer base rather than managing just a handful of high-touch accounts. **You might be a good fit if you...** * Have 4+ years of experience in Customer Success or Account Management, specifically with scaled (tech-touch) models. * Are comfortable using data and automation tools to identify "at-risk" customers before they churn. * Want to help school administrators streamline their operations so they can focus on students. * Enjoy building playbooks, email campaigns, and webinars that engage hundreds of users simultaneously.