Senior Account Manager at Superside
You are a seasoned account manager with five plus years of experience in creative or digital agency environments. You have a proven track record of handling cli
Work type: remote
Location: Global
Type: Contract
Summary
You are a seasoned account manager with five plus years of experience in creative or digital agency environments. You have a proven track record of handling client renewals and navigating commercial conversations within established pricing structures.
**What makes it worth a look...**
Superside offers a fully remote contract role that allows you to manage growth-stage client portfolios globally. You will partner directly with creative production teams to translate business goals into structured programs.
**You might be a good fit if you...**
* Have five plus years of experience in agency-side account management
* Own a history of managing and retaining client portfolios independently
* Demonstrate proficiency in forecasting revenue and account health
* Possess the ability to lead senior-level stakeholder meetings and QBRs
Job Description
Superside is hiring a Senior Account Manager to manage and grow a portfolio of core and growth-stage clients. You’ll own the customer experience end-to-end, driving renewals, maintaining account health, and ensuring consistent, high-quality delivery.
This role combines client partnership and operational execution. You’ll work closely with Project Managers and leadership to keep accounts stable, aligned, and positioned for long-term growth.
## What you’ll do
- Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
- Manage renewals and support moderate growth opportunities within defined commercial frameworks.
- Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
- Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
- Identify and resolve risks early, acting as the main point of escalation for your accounts.
- Translate customer goals into clear, structured creative programs.
- Use performance data and insights to support QBRs and renewal conversations.
- Maintain a strong understanding of Superside’s services to identify value-driving opportunities.
- Partner with cross-functional teams to ensure alignment on delivery and account strategy.
## What you'll need to succeed
- 5+ years of experience in account management or client services within creative, digital, or professional services environments.
- Experience managing and retaining client accounts with ownership of renewals.
- Ability to lead commercial conversations within defined pricing and deal structures.
- Strong stakeholder management skills, with experience working with senior clients.
- Ability to balance strategic thinking with day-to-day execution.
- Experience working with cross-functional teams such as Project Managers and Producers.
- Comfort using data to inform account decisions and forecasting.
- Strong communication skills in English, with the ability to connect delivery to business outcomes.
Superside is hiring a Senior Account Manager to manage and grow a portfolio of core and growth-stage clients. You’ll own the customer experience end-to-end, driving renewals, maintaining account health, and ensuring consistent, high-quality delivery.This role combines client partnership and operational execution. You’ll work closely with Project Managers and leadership to keep accounts stable, aligned, and positioned for long-term growth.
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