Senior Account Manager, SMB at Grubhub

You are an experienced account manager with four to six years of professional background and a bachelor’s degree, ideally with specific experience selling to re

Work type: remote

Location: Remote - Massachusetts Tier 1

Salary: $88,000 – $110,000/yr

Type: Full-time

Summary

You are an experienced account manager with four to six years of professional background and a bachelor’s degree, ideally with specific experience selling to restaurant owners. You need to be comfortable with high-volume outbound calling and managing priority client relationships. **What makes it worth a look...** Grubhub offers a base salary of $88,000 to $110,000 per year with an OTE up to $137,500, plus equity and a 401K. This is a fully remote role, though it requires a willingness to travel for in-person restaurant meetings. **You might be a good fit if you...** * Have 4 to 6 years of account management experience. * Possess strong proficiency in Salesforce or similar CRM software. * Are fluent in English, with a preference for candidates who also speak Mandarin or Spanish. * Are comfortable managing outbound phone outreach and strategic renewals.

Job Description

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.  

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.    

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. 

About The Opportunity 

As a Senior Account Manager in the SMB Merchant Network, you'll oversee a portfolio of priority and top-performing restaurant partners. You will be responsible for building strong relationships with these accounts, conducting business reviews to optimize their Grubhub account, boosting conversion and reducing churn.

The Impact You Will Make 

• Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention and revenue growth.

• Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized.

• Be available for emergencies on your priority accounts, or provide an alternative contact who can be reached at all times.

• Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements.

• Collaborate closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges.

• Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize their performance.

• Bachelor’s Degree or equivalent years of experience and High School degree/GED

• 4-6 years of account management or enterprise account management experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.

• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus

• Native-level fluency in English is required.  Candidates fluent in Mandarin or Spanish are strongly preferred.

• Ability and desire to do whatever it takes to find solutions for merchants.

• Strong verbal and written communication skills. 

• Strong organizational and time management skills.

• Confident making outbound dials on the phone.

• Willingness/ability to travel and speak to restaurants in person.

• Proven track record of success in meeting and exceeding goals.

• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.

• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

State: $88,000 - $110,000 ($110,000 - $137,500 OTE range)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

A Final Note

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