Senior Associate, Team Lead Service Desk at Kyndryl

You're a seasoned technical resolution and service desk professional with at least five years of experience, proven in leading technical teams through incident, problem, and change management, including root cause analysis, and fluent in English. **What makes it worth a look...** This full-time, on-site Senior Associate, Team Lead Service Desk role at Kyndryl in Bangalore, India offers a chance to lead service delivery teams, optimize workflows, and resolve complex issues with AI-powered insights, while working alongside global colleagues. **You might be a good fit if you...** * Have proven experience leading technical teams through incident, problem, and change management, as well as root cause analysis. * Possess at least 5 years of technical resolution and support specifically on a Service desk. * Hold industry-recognized certifications in areas like Public/Private Cloud or Mainframe. * Are fluent in English, both verbally and via email.