Senior Benefits Consultant at mercury

**Who this is for** This role is for a licensed Benefits Broker with experience in selling or administering small group benefits, who is passionate about provid

Work type: remote

Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within United States

Salary: $121,700 – $152,100/yr

Type: Full-time

Summary

**Who this is for** This role is for a licensed Benefits Broker with experience in selling or administering small group benefits, who is passionate about providing exceptional customer service and simplifying the benefits experience. **Key highlights** You will be the human layer behind a powerful product, guiding customers through benefits design, managing enrollments, and solving complex benefits challenges to make the experience feel like magic. **You might be a good fit if you...** - Hold an active Life & Health broker license and have experience with small group benefits across multiple states. - Possess exceptional detail orientation to build resilient systems and processes. - Have deep customer empathy and can clearly communicate complex benefits decisions. - Are adept at managing client lifecycles, including renewals and open enrollment.

Job Description

Benefits are the promise underneath the paycheck. It doesn't make headlines, but it's what people think about when life actually happens — when a baby arrives, when a diagnosis comes, when someone finally retires. Great benefits are nearly invisible: plans chosen without confusion, forms filed without friction, questions answered by someone who actually knows the answer.

At Mercury, we believe that experience should feel less like navigating bureaucracy and more like talking to a brilliant friend who understands your needs. Our customers put it better than we can: "I'm so happy I never have to touch HR software again." And: "10x better than our former stack." That's not just great software. That's great service, woven into the product itself.

We have a generational opportunity to reinvent how companies are operated. Central (a recent Mercury acquisition) handles payroll, benefits, HR, compliance, government filings, and more — so founders can focus on the things that actually matter: curing brain cancer, making institutions more efficient, reducing our carbon footprint. As a Benefits Broker at Central, you'll be the human layer behind an extraordinary product — and a licensed broker who can actually close the deal. The software is powerful. You make it feel like magic.

Here are some things you’ll do on the job:

Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage

Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time

Keep our systems current with the right health insurance information so nothing downstream breaks

Communicate proactively with customers to resolve issues before they become problems

Build and refine the internal processes that ensure no enrollment ever gets missed

Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations

Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal

You should have:

An active Life & Health broker license. This is required to be considered for this role

Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups

Exceptional detail orientation to help you build resilient systems and processes

Deep customer empathy to default to what's actually best for the customer, not what's easiest for you

Clear, direct communication and explain a complex benefits decision to a first-time founder in plain English

Be in the top 5% of your peers, and the people who've worked with you would agree

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

#### Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700 - $152,100

US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $109,500 - $136,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using [Covey Scout for Inbound ](https://getcovey.com/product/covey-scout-inbound)on January 22, 2024.

[[Please see the independent bias audit report covering our use of Covey for more information.]](https://getcovey.com/nyc-local-law-144)

#LI-RF1

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