Senior Client Relations Manager at Epiq

You are an experienced office services manager comfortable leading on-site teams and overseeing daily facility operations. You have a high school diploma and a

Work type: onsite

Location: USA-Richmond-VA-200 South 10th Street

Type: Full-time

Summary

You are an experienced office services manager comfortable leading on-site teams and overseeing daily facility operations. You have a high school diploma and a background in professional environments, ideally within law firms. **What makes it worth a look...** Opensity Solutions offers this full-time on-site position at their Richmond, Virginia office with compensation up to $75,000 annually plus potential bonuses. The role provides hands-on leadership experience and a defined path for managing facility service teams in a legal environment. **You might be a good fit if you...** * Have previous professional office services or facilities experience. * Are proficient with Microsoft Word, Excel, and Outlook. * Can lift or move equipment and packages weighing up to 40 pounds. * Possess experience with Konica Minolta print equipment.

Job Description

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

# The Senior Client Relations Manager is responsible for overseeing the daily operations and ensuring exceptional client service for our on-site office services centers.  In this pivotal role you will provide various administrative support  which may include copy, print, mail, hospitality, facilities and receptionist services. This position will also be responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.

Essential Job Responsibilities

• Serves as the principal liaison between Opensity Solutions, the client’s administration and the site employees

• Provides elevated concierge style customer servicer service to all end-users at the site

• Provides onsite leadership with the Opensity Solutions team, and encourages staff development in their careers

• Continuously looks for opportunities to increase the efficiency of our on-site operations

• Seeks opportunities to increase our capabilities and makes recommendations to the key contact

• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

• Recruits and interviews potential Opensity Solutions candidates for available positions at the site

• Hires, trains, manages, and evaluates all personnel assigned to the site

• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

• Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports

• Displays high ethical standard, integrity, work ethic, and loyalty

• Travel required, as needed.

• High School Diploma or equivalent;

• Previous office services experience in a professional organization such as law firm preferred.

• Previous experience with Konica Minolta equipment preferred but not required

• Detail oriented with good verbal and written communication skills, with the ability to resolve complaints

• Strong initiative required; ability to work independently with minimal direct supervision

• Working knowledge of Microsoft products such as MS Word, Excel, and Outlook

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

This position is part of the Opensity Solutions team.  For Information on Opensity’s benefits please visit [opensitybenefits.com](https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fopensitybenefits.com%2F&data=05%7C02%7Creallen%40epiqglobal.com%7C37a80d5b352243bc198708de8bf24b0c%7C2a9f86a929e744bd8863849373d53db8%7C0%7C0%7C639102069946992806%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=mmkjErRclo7jjwIhr53VMwz8Qi%2FBDkoMzZRX%2FF1%2FpMw%3D&reserved=0).

Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.

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