Senior Client Support Representative at Global Payments

This role is designed for a seasoned technical support professional with at least 4 to 6 years of experience, ideally within the fintech or payments sector. You will serve as a high-level troubleshooter, handling escalated issues regarding Point of Sale (POS) hardware and software. Beyond direct technical resolution, this is a "lead-from-the-front" position where you will coach junior team members and help interpret complex industry regulations. As part of a massive global network, this position offers the stability of a major corporation and the opportunity to become a subject matter expert in the payments landscape. While the role is listed as on-site in Mumbai, the seniority level suggests a path toward informal leadership and significant influence over team processes and training standards. **You might be a good fit if you...** * Have 4+ years of experience resolving complex technical issues for end-users or merchants. * Are comfortable troubleshooting hardware (card swipe terminals) and software-based systems. * Enjoy mentoring others and assisting with the interpretation of compliance and association guidelines. * Can work independently on assignments that require high initiative and resourceful problem-solving.