Senior Cloud Support Engineer at SailPoint

This role is ideal for a technical support professional with at least one year of experience in enterprise security or software. You should be comfortable navigating both Linux and Windows environments and have a solid foundation in database administration (Oracle, MySQL, or MSSQL) and Java-based application servers like Tomcat or JBoss. While the title says "Senior," the experience requirement is relatively accessible (1+ years), making this a great step up for a junior engineer with strong troubleshooting skills. The position offers a comprehensive benefits package, including a flexible vacation policy, 401(k) matching, and parental leave. Compensation is competitive, with a base salary up to $122k plus eligibility for a corporate bonus and equity. Note that this is an **on-site** role in the U.S. and requires participation in a 24x7 on-call rotation. **You might be a good fit if you...** * Have hands-on experience troubleshooting XML, JavaScript, and Java-based web applications. * Are comfortable juggling multiple communication channels like WebEx, email, and phone to help customers. * Enjoy "aggressive troubleshooting"—using logs, documentation, and testing to find root causes. * Want to work in the Identity Management space with a focus on enterprise security.