Senior Compliance Analyst, Product Implementation & Support at Zillow

**Who this is for** This role is for a seasoned compliance professional who will act as the primary compliance partner for product and engineering teams at Zill

Work type: remote

Location: Remote-USA

Salary: $83,200 – $132,800/yr

Type: Full-time

Summary

**Who this is for** This role is for a seasoned compliance professional who will act as the primary compliance partner for product and engineering teams at Zillow Home Loans. You'll translate complex regulatory requirements into actionable system behavior and ensure new mortgage products are launched compliantly. **Key highlights** You will be instrumental in ensuring Zillow Home Loans operates within state and federal regulatory guidelines. This involves translating requirements, conducting pre-launch testing, analyzing data for improvements, and building strong partnerships across product, engineering, operations, and legal. **You might be a good fit if you...** - Have 5+ years of experience in mortgage compliance, QA/QC, or regulatory operations, preferably in a tech-enabled environment. - Have experience partnering with Product or Engineering teams to translate regulatory requirements into system behaviors. - Are familiar with mortgage technology platforms and possess an aptitude for understanding system workflows and control design. - Can interpret mortgage documents and assess system outputs against regulatory standards.

Job Description

## About the team

Zillow Group Legal and Compliance is a service-oriented organization of skilled professionals who strive to ensure Zillow Group closely aligns with state and federal regulatory requirements in all of its business practices. Our goal is to create an environment where we’re better together as we work within an innovative, dynamic company whose purpose is to make home a reality for everyone.

## About the role

As the Compliance Analyst, Product Implementation & Support, you'll be the go-to compliance partner for Product and Engineering at Zillow Home Loans. You'll translate regulatory requirements into real system behavior, help teams launch compliant products with confidence, and use data, automation, and AI-enabled tools to help ZHL scale responsibly — improving how customers experience our mortgage products every day.

You Will Get To

• Serve as the primary compliance partner for mortgage product teams on implementation and support questions.

• Translate regulatory and investor requirements into clear business logic and deliver compliance requirements to product and systems teams.

• Conduct pre-launch testing of system rules, disclosure logic, and workflow configurations to confirm compliant behavior.

• Perform post-launch validation and control testing, and coordinate updates to procedures, training, and guidance so teams understand what changed and why.

• Analyze production data, control testing results, complaints, and audit findings to identify root causes and recommend system-level fixes.

• Recommend and help implement remediation plans that leverage technology and workflow changes, and track compliance-driven product changes from issue identification through final validation.

• Build cross-functional partnerships with Product, Engineering, Operations, and Legal to co-own compliant solutions and socialize best practices for compliant product design.

• Leverage data analytics, automation, and AI-enabled tools to scale compliance oversight and reduce manual review.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $83,200.00 - $132,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $79,000.00 - $126,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

## Who you are

• 5+ years of experience in mortgage compliance, QA/QC, or regulatory operations, ideally in a technology-enabled mortgage or fintech environment; prior experience in loan origination, processing, quality control, or servicing is valued.

• Experience partnering with Product, Engineering, or Systems teams to convert regulatory requirements into product and system behavior.

• Familiarity with mortgage technology platforms (e.g., Encompass or comparable LOS/AUS systems) and aptitude for understanding system workflows and control design; configuration experience is a plus.

• Ability to interpret mortgage documents (consumer disclosures, underwriting documentation, closing packages) and assess whether system outputs meet regulatory and investor requirements.

• Understanding of FHA, VA, USDA, and agency guidelines, as well as federal and state mortgage laws, including disclosure timing and content requirements.

• Ability to critically examine work, identify errors or gaps, propose system-level fixes, and apply complex regulatory concepts to real-world product and operations scenarios.

• Curious and willing to learn AI-enabled tools, data analytics, and automation to enhance compliance processes; prior experience building or improving compliance tooling, dashboards, or workflow systems, including systems like Encompass, Airtable, or Databricks is a plus.

• Effective communicator who can tailor guidance for technical teams and front-line staff, explain the "why" behind requirements, and work independently in a fast-paced, cross-functional environment.

• Bachelor's degree preferred but not required; equivalent practical experience is valued. Certifications (CRCM, CMCP, CMB) are a plus.

• Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of [FORTUNE 100 Best Companies to Work For® in 2025,](https://www.greatplacetowork.com/best-workplaces/100-best/2025) and included on the [PEOPLE Companies That Care® 2025 ](https://people.com/100-companies-that-care-list-2025-11784812)list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

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