You're a seasoned Content professional with a Bachelor's degree and at least 6 years of experience in content strategy, analysis, and editorial standards, ideal
Work type: remote
Location: Remote, USA
Salary: $130,000 – $180,000/yr
Type: Full-time
You're a seasoned Content professional with a Bachelor's degree and at least 6 years of experience in content strategy, analysis, and editorial standards, ideally within a large-scale support environment. **What makes it worth a look...** Chime is hiring for a fully remote Senior Content Program Manager role based in the USA, offering a base salary between $130,000 and $180,000 annually, plus a bonus, equity, and benefits. **You might be a good fit if you...** * Have proven experience designing and implementing governance or quality assurance frameworks. * Possess strong analytical skills with experience creating and reporting on content quality metrics. * Have a strong understanding of content tech and tools, including Content Management Systems (CMS). * Can balance strategic thinking with hands-on execution in a fast-paced environment.
About the Role
Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles:
1. Frictionless product: Use member insights to mitigate member issues with a simple, transparent product
2. Self-service: Provide self-service and automated capabilities to help members solve their own problems; create community for members to support each other
3. Excellent support: When members do have to contact us, provide them with excellent service.
You are a proactive, detail-oriented Content professional with a passion for driving excellence in content strategy, measuring the efficacy of what’s published, and building frameworks for governance. As the Sr. PM, you’ll build and oversee standards, dashboards, and processes that ensure a proactive lifecycle for high-quality content.
This role requires someone who thrives in a fast-moving environment and can move fluidly between strategy and execution. You’ll define editorial standards, own a feedback program, establish reporting mechanisms, deep dive into data to uncover actionable insights and collaborate closely with the Content team and our Compliance, Quality, Vendor Ops, and Product counterparts.
The base salary offered for this role and level of experience will begin at $130,000.00 and up to $180,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to:
Editorial Governance Frameworks & Quality Standards
## A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
## What we offer for our full-time, regular employees
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: [benefits@chime.com](mailto:benefits@chime.com).
To learn more about how Chime collects and uses your personal information during the application process, please see the [Chime Applicant Privacy Notice. ](https://www.chime.com/careers/chime-applicant-privacy-notice/)