Senior Customer Service Representative at First American

This role is ideal for an experienced customer service professional with at least 4 years of background in high-volume environments like call centers or escrow/insurance services. You should be comfortable navigating complex 2nd-tier inquiries that require research, technical troubleshooting, and high-level problem-solving rather than just following a script. A major highlight of this position is joining a "Fortune 100 Best Companies to Work For" organization with a deeply established reputation. While the role is on-site in Santa Ana, it offers a structured career path with opportunities to assist in onboarding, training less experienced reps, and serving as a liaison for offshore operations. **You might be a good fit if you...** * Have 4+ years of experience handling billing inquiries, order fulfillment, or complex claims. * Are highly proficient in MS Office and database entry systems. * Excel at conflict resolution and can translate technical or escrow-related jargon into clear solutions for customers. * Enjoy a "Senior" level of responsibility that includes maintaining logs and assisting with product demonstrations.