Senior Customer Success Manager - German Speaking at MongoDB

This role is designed for a seasoned professional with at least 7 years of experience in Customer Success or Account Management, specifically within the tech sector. The ideal candidate is a proactive "intrapreneur" who is comfortable with ambiguity and possesses a strong technical aptitude. Since you will be advising customers on database strategy and cloud infrastructure, a background in SaaS or data management is a significant advantage. Based in Berlin or fully remote within Germany, this position offers high autonomy and the chance to lead strategic growth for high-stakes accounts. You won't just be managing clients; you'll be acting as an internal leader—influencing product roadmaps, mentored peers, and collaborating across Sales and Engineering. It’s an influential role that blends technical advisory with executive-level relationship management. **You might be a good fit if you:** * Are fluent in German and comfortable leading business reviews with C-suite executives. * Have a solid grasp of database technologies, cloud infrastructure, or Atlas/NoSQL environments. * Thrive in environments where you need to build new processes rather than just following a manual. * Enjoy being the bridge between technical end-users and internal product teams to drive innovation.