Senior Customer Success Manager - German Speaking at MongoDB

This role is designed for a seasoned professional with at least 7 years of experience in Customer Success or Account Management, specifically within the tech sector. The ideal candidate combines high-level business acumen with a genuine curiosity for technical infrastructure. Since you will be managing strategic growth accounts in the DACH region, native-level or fluent German is a mandatory requirement for this position. The standout feature of this role is the high degree of autonomy and the "entrepreneurial" nature of the work. You aren't just following a playbook; you are expected to build new processes and act as a strategic advisor to C-suite executives. MongoDB offers a fully remote setup within Germany (or office-based in Hamburg), giving you significant geographic flexibility while working for a leader in the cloud database space. **You might be a good fit if you...** * Have 7+ years of experience managing complex, high-value customer portfolios. * Are comfortable navigating technical conversations regarding databases, cloud infrastructure (AWS/Azure/GCP), and SaaS. * Thrive in "ambiguous" environments where you need to create your own structure and lead cross-functional teams (Sales, Solutions Architects). * Are a fluent German speaker looking for a remote-friendly, senior-level leadership path.