Senior Customer Success Manager - German Speaking at MongoDB

This role is designed for a seasoned professional with at least 7 years of experience in Customer Success or Account Management, specifically within the tech sector. The ideal candidate combines a high level of autonomy with a deep "mind for technology." While you don't need to be a database administrator on day one, you must have the aptitude to learn complex technical concepts and the confidence to lead executive-level business reviews with C-suite stakeholders. A standout feature of this position is its high degree of flexibility and ownership. You can work fully remotely from anywhere in Germany or use the Stuttgart office. As a senior member of the team, you aren’t just following a playbook—you are expected to have an "entrepreneurial mindset" to build new processes, mentor junior staff, and act as a strategic advisor to your customers, helping them navigate the transition to cloud-native and AI-ready infrastructures. **You might be a good fit if you...** * Are a fluent German speaker with a track record of managing strategic, high-growth accounts. * Have prior exposure to database, cloud, or infrastructure technology (AWS, Azure, or Google Cloud). * Enjoy acting as a bridge between customers and product engineering to influence the future product roadmap. * Thrive in environments with high ambiguity where you can take full ownership of your customer portfolio.