Senior Customer Success Manager - German Speaking at MongoDB

This role is designed for a seasoned professional with at least 7 years of experience in Customer Success or Account Management within the tech sector. The ideal candidate is someone who possesses deep business acumen and a strong technical aptitude—specifically regarding cloud infrastructure and databases—and can translate complex technical challenges into strategic business outcomes for high-growth customers. The position offers excellent flexibility, allowing for a fully remote setup within Germany or a hub-based experience in Munich. As a "Senior" member of the team, you aren't just managing accounts; you are a de facto leader helping to build the CS program, interviewing new hires, and influencing the product roadmap for a global leader in the database-as-a-service market. **You might be a good fit if you...** * Are fluent in German and comfortable interfacing with C-suite executives at strategic enterprises. * Thrive in "ambiguous" environments where you need to build new processes rather than just follow a manual. * Have prior experience or a strong interest in cloud technologies like AWS, Azure, Google Cloud, or NoSQL databases. * Are a "product-minded" CSM who enjoys acting as the bridge between customer feedback and engineering teams.