Senior Customer Success Manager - German Speaking at MongoDB

This role is designed for a seasoned professional with 7+ years of experience in Customer Success or Account Management, specifically within the tech sector. The ideal candidate is someone who possesses both a high level of business acumen and a technical "aptitude"—you don't need to be a DBA, but you must be comfortable discussing cloud infrastructure and database concepts with technical stakeholders. Fluency in German is a hard requirement, as you will be the primary point of contact for strategic accounts in the DACH region. A standout feature of this position is the blend of autonomy and seniority; you’ll act as a mini-CEO for your customer portfolio, making high-stakes decisions on de-escalation and account strategy. The role offers excellent flexibility with fully remote options across Germany or a base in the Frankfurt office. As a "Senior" title, you are also expected to act as a mentor, participating in hiring and training to help scale the team. **You might be a good fit if you...** * Have 7+ years of experience managing complex, technical B2B customer relationships. * Are fluent in German and comfortable leading executive business reviews with C-suite stakeholders. * Enjoy an "entrepreneurial" environment where you can build new processes rather than just following a manual. * Have prior exposure to or a strong interest in cloud infrastructure, Atlas, or database technologies.