Senior Customer Success Manager at Global Payments

This role is designed for a strategic cx leader with at least eight years of experience who can bridge the gap between high-level business goals and ground-level customer journey mapping. You should have a deep background in the payments or financial technology sector and a proven track record of influencing executive leadership to adopt customer-centric transformations. **What makes it worth a look...** This position offers the chance to own the end-to-end customer experience strategy for a major global fintech firm rather than just managing accounts. The benefits package is robust, featuring charitable gift matching and worldwide days of service, which is a nice touch for those valued-driven professionals. **You might be a good fit if you...** * Have extensive experience creating and analyzing customer journey maps. * Are comfortable using data and metrics to shift a company from institutional demand to client demand. * Can design and lead training curriculum to educate internal teams on CX behaviors. * Know how to research and implement specific customer experience technology stacks.