(Senior) Customer Success Manager at MongoDB

This role is designed for a seasoned professional with at least 7 years of experience in technical customer success or professional services, specifically within the SaaS or cloud infrastructure space. You should be comfortable managing high-stakes relationships with Global 2000 customers and have a proven track record of driving revenue realization and platform consumption. A solid understanding of databases and cloud ecosystems is essential, as you will serve as a strategic technical advisor. The position offers a **hybrid working model** based in Seoul, providing a blend of remote flexibility and in-person collaboration. As a senior-level hire, you will have significant autonomy to build new processes and influence the product roadmap by acting as a bridge between customers and engineering. Growth potential is high, as the role involves mentoring new team members, leading executive business reviews, and managing complex account strategies for some of the company's most strategic growth accounts. **You might be a good fit if you...** * Have 4+ years of experience managing a portfolio of large-scale, enterprise-level accounts. * Possess a technical "knack" for cloud infrastructure (AWS/Azure/GCP) and database technologies. * Thrive in "entrepreneurial" environments where you need to build processes from scratch. * Are a strong communicator capable of navigating C-suite escalations and cross-functional leadership.