Senior Customer Success Manager at MongoDB

This role is designed for a seasoned professional with at least 7 years of experience in Customer Success or Account Management, specifically within the tech sector. You should possess a high level of technical curiosity and the autonomy to manage a complex portfolio of strategic growth customers. This is an "account leader" position where you aren't just checking boxes; you are expected to navigate ambiguity, build new internal processes, and act as a strategic advisor to C-suite executives. The role offers a hybrid working model based in Dublin or London, providing a balance of in-person collaboration and remote flexibility. As a senior member of the team, you’ll have a direct hand in shaping the department by interviewing new hires, mentoring peers, and influencing the product roadmap through close collaboration with Engineering and Product teams. **You might be a good fit if you...** * Have 7+ years of experience managing high-touch client relationships in a B2B SaaS environment. * Comfortably navigate technical conversations regarding database, cloud, or infrastructure technology. * Thrive in "entrepreneurial" settings where you need to create your own processes rather than follow a rigid manual. * Are a natural leader who can de-escalate high-stakes customer conflicts and align cross-functional teams like Sales and Solutions Architecture.