Senior Customer Success Manager at MongoDB

This role is designed for a seasoned professional with at least 7 years of experience in Customer Success or Account Management who is comfortable in a highly technical environment. The ideal candidate isn't just a relationship manager; they are a strategic advisor who can navigate complex database and cloud infrastructure discussions. You should be someone who enjoys autonomy, possesses an entrepreneurial spirit, and can thrive in a "hybrid" setting based in Austin or Charlotte. The compensation package is broad, ranging from $87k to $172k depending on experience, and includes high-value perks like 20 weeks of paid parental leave and equity. A standout aspect of this position is the level of influence: you’ll act as a leader within the account team, directly impacting product roadmaps and mentoring junior peers while managing some of the company’s most strategic growth customers. **You might be a good fit if you...** * Have 7+ years of experience managing complex, high-stakes customer portfolios in B2B tech. * Feel comfortable leading executive business reviews and interfacing with C-suite stakeholders. * Possess a strong technical "aptitude" and are eager to master database and cloud ecosystem concepts. * Prefer building new processes and "deviating from the manual" rather than following a rigid corporate script.