Senior Customer Success Manager at MongoDB

This role is designed for a seasoned professional with at least 7 years of experience in Customer Success or Account Management, specifically within the technical software space. Ideally, you have a strong grasp of cloud infrastructure and database technology. You should be comfortable acting as a "mini-CEO" for your customer portfolio, blending high-level strategy with the technical ability to navigate complex product environments. The position offers a broad salary range ($87k–$172k) and a high degree of autonomy. While based in the San Francisco office on a hybrid schedule, you’ll have a significant hand in building internal processes and mentoring peers. Standout benefits include 20 weeks of fully-paid parental leave and equity opportunities, making it a strong choice for those seeking long-term stability and professional impact. **You might be a good fit if you...** * Have 7+ years of experience managing strategic, high-growth accounts. * Are comfortable leading Executive Business Reviews (EBRs) with C-suite stakeholders. * Possess an "entrepreneurial mindset" and enjoy building new processes from scratch. * Can translate complex technical roadblocks into actionable feedback for Product and Engineering teams.