Senior Customer Success Manager at MongoDB

This role is designed for a seasoned professional with 7+ years of experience in Customer Success or Account Management, specifically within the B2B tech space. The ideal candidate isn't just a relationship manager; they possess a strong "technical mind" and are comfortable navigating complex cloud, infrastructure, or database discussions. Since this is a senior position, MongoDB expects someone who can operate autonomously, build new processes from scratch, and lead strategic conversations with C-suite executives. The compensation range is broad ($87k–$172k), reflecting the seniority and impact of the role. You’ll benefit from a hybrid work model in Seattle and high-tier perks like 20 weeks of gender-neutral parental leave and equity packages. This is a high-visibility position where you’ll act as a bridge between customers and product engineering, directly influencing the roadmap of a global leader in the AI and database era. **You might be a good fit if you...** * Have a deep curiosity for how databases and cloud infrastructure (AWS/Azure/GCP) power modern applications. * Thrive in "ambiguous" environments where you need to create your own playbooks rather than just following them. * Are comfortable leading technical escalations and translating complex issues for both developers and executives. * Reside in or are willing to commute to the Seattle area for a hybrid schedule.