Senior Customer Success Manager at MongoDB

This role is designed for a seasoned professional with 7+ years of experience in Customer Success or Account Management, specifically within the tech sector. The ideal candidate possesses a strong technical aptitude and is comfortable navigating complex database and infrastructure discussions. Because this is a senior position, they are looking for someone who can operate autonomously, lead cross-functional teams (Sales, Solutions Architects), and influence high-level stakeholders. Located in São Paulo, this hybrid position offers a blend of strategic account leadership and internal program building. You won't just be managing a portfolio; you’ll be acting as a "product extension," funneling feedback to engineering and helping define the future of the platform. MongoDB is a leader in the AI and cloud database space, offering significant brand prestige and a culture focused on professional growth and comprehensive benefits. **You might be a good fit if you:** * Have a Deep background in B2B SaaS, particularly involving cloud, infrastructure, or database technologies. * Thrive in "gray areas" and enjoy building new processes from scratch rather than just following a handbook. * Are comfortable leading Executive Business Reviews and navigating "C-suite" escalations. * Want to play a mentorship role, helping to interview and ramp up junior team members.