Senior Customer Support Associate at Lattice

Ideal for a customer support professional with 2-3 years of experience looking to be a trusted advisor and problem-solver for enterprise clients. You're a proactive learner who enjoys understanding product intricacies and collaborating cross-functionally. **What makes it worth a look...** This full-time, on-site Senior Customer Support Associate role at Lattice in New York, NY offers a salary of $65,000 - $81,000 per year. You'll act as a consultative partner to Customer Success teams, supporting product adoption and retention efforts. **You might be a good fit if you...** * Have a proven ability to spot trends and propose solutions to improve customer and team experience. * Are experienced in prioritizing based on customer urgency and size. * Have an aptitude for learning new products and technologies. * Are comfortable working with Zendesk, Slack, Jira, and Zoom.