Senior Customer Support Engineer at Vercel

This role is designed for a senior technical professional with a strong background in web architecture and support engineering. The ideal candidate isn't just a troubleshooter; they are a developer-adjacent engineer who has move-in ready experience with **v0**, Next.js, and building AI-driven applications. You should be comfortable acting as a domain expert who can bridge the gap between complex customer issues and the product engineering team. A major highlight of this position is the opportunity to specialize in Vercel’s cutting-edge AI product, **v0**. While the role follows a hybrid model with "anchor days" in London (Monday, Tuesday, Friday), it offers the flexibility of full-scale remote work if you live outside the commuting zone. You’ll be joining a high-impact team at the center of the AI-native web, with the ability to build internal tools and scripts to improve the platform's ecosystem. **You might be a good fit if you...** * Have hands-on experience building and deploying apps using **Next.js** and **LLMs**. * Are a "power user" of Vercel and v0 and can explain their intricacies to enterprise customers. * Enjoy digging into root causes and writing code to automate or fix recurring problems. * Are comfortable with a scheduled on-call rotation to support a global user base.