Senior Customer Technical Program Manager - Data Center Quality and Sustaining at NVIDIA

You're a seasoned Senior Customer Technical Program Manager with at least 12 years of experience in customer program management and enterprise data center produ

Work type: onsite

Location: US, CA, Santa Clara | US, TX, Austin

Salary: $200,000 – $322,000/yr

Type: Full-time

Summary

You're a seasoned Senior Customer Technical Program Manager with at least 12 years of experience in customer program management and enterprise data center product quality management, ideally with a BS/MS/PhD in a technical field or equivalent experience. **What makes it worth a look...** This full-time, on-site role at NVIDIA in Santa Clara, CA, or Austin, TX, offers a strong base salary range of $200,000 - $322,000 USD, plus equity and benefits. **You might be a good fit if you...** * Have proven experience managing high-profile customer escalations across cross-functional teams. * Possess a solid understanding of Quality Management Systems (QMS) within the technology industry. * Demonstrate technical savvy around Data Center Infrastructure, including HW/SW integration and system configurations. * Are skilled in applying data analysis and metrics for informed decision-making in quality improvement.

Job Description

NVIDIA is looking for an experienced Sr. Customer Technical Program Manager for Data Center Quality and Sustaining activities to develop, implement, and supervise customer experience and quality management initiatives in coordination with OEM/ODM system partners. The role will be accountable for overall customer satisfaction , clearly articulating the communication strategies at NVIDIA as well as OEM/ODM Executive levels, taking care of high-profile customer critical issues which will require validated experience of customers’ management across NVIDIA and OEMs/ODMs working closely with cross-functional teams. As such, a passion for customer satisfaction, following high quality standards, proven planning, detailed execution, and critical thinking are the cornerstones for this role.

What you'll be doing:

• Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Providers deployments.

• Develop and implement a comprehensive and joint Quality Assurance and Sustaining Strategy between NVIDIA, OEMs/ODMs and Data Center operations, ensuring alignment with business, quality and user experience objectives.

• Establish, uphold, and implement quality standards and procedures following industry standard methodologies for large Datacenter System Deployment and Continuation actions.

• Lead internal and external reviews on production systems quality issues as well as prepare regular reports detailing findings and corrective actions.

• Identify areas for improvements in a partnership involving NVIDIA and manufacturers of equipment/devices production systems, applying data analysis and metrics to facilitate progress.

• Collaborate with NVIDIA and partners to ensure high-quality standards across OEMs/ODMs partners.

• Develop and maintain key performance indicators (critical metrics) to monitor quality performance, and present findings to senior management.

• Identify potential quality improvements and develop mitigation strategies to minimize customer impact.

• BS/MS/PhD Computer Science, Electrical Engineering, or related field, or equivalent experience.

• Proven track record to work on Enterprise Data Center products quality management and system operational excellence.

• Over 12 years of demonstrated expertise in Customer Program Management at the highest executive leadership tiers.

• Strong leadership when looking after high-profile Customer Escalations, working across engineering, operations, quality, product management, and sales teams to resolve product technical quality and logistical issues. Set accurate expectations and keep the scope of the projects on a track to successful execution.

• Solid understanding of Quality Management Systems (QMS) following Technology Industry standards.

• Technical savvy around Data Center Infrastructure and experience around HW/SW systems components integration, system topologies, and system configurations.

• Accountable for coordinating Data Center – Quality Improvement Projects and Enhancements collaborating with various OEMs/ODMs systems providers.

• Outstanding analytical and problem-solving capabilities, skilled in bringing to bear data for informed decision-making.

• Strong interpersonal and communication skills, with the ability to influence and engage with customers across Business, System Engineering and Quality Management groups.

• Certifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP Program Management Certification are desirable.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 200,000 USD - 322,000 USD.

You will also be eligible for equity and [benefits](https://www.nvidia.com/en-us/benefits/).

Applications for this job will be accepted at least until April 19, 2026.

This posting is for an existing vacancy. 

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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