Senior Director, Customer Success at Hubspot

This is a high-stakes leadership role for a seasoned B2B SaaS executive with experience managing large-scale Customer Success organizations. The ideal candidate is a "leader of leaders" (3rd-line management) who has a track record of driving Gross Revenue Retention (GRR) across complex, upmarket, and corporate segments. You should be comfortable navigating the operational rigors of a public, high-growth environment while leading a department of ~145 people. While the salary is not specified, this is a top-tier regional leadership position offering significant global visibility and influence over EMEA strategy. HubSpot is known for its flexible "Work from Anywhere" policy, though this role requires a presence in Ireland or the UK to lead regional teams. You will have the opportunity to architect the future of CS by integrating AI-led motions into human-centric customer engagement. **You might be a good fit if you:** * Have managed multi-layered teams and scaled headcount within a high-growth SaaS platform. * Are obsessed with commercial outcomes and can prove how your CS strategies directly impact the bottom line. * Thrive in change-heavy environments where you must translate global corporate goals into regional execution. * Possess the executive presence to report directly to global leadership and partner with Sales and Marketing VPs.