Senior Director, Customer Success at Customer.io

You're a seasoned customer success leader with at least 10 years of experience, including 5+ years in senior leadership, looking to build and scale a CS function. You have a proven ability to drive retention and adoption in a B2B SaaS environment, ideally with experience managing both mid-market and enterprise clients. **What makes it worth a look...** [Customer.io](http://Customer.io) is hiring a Senior Director, Customer Success offering a salary of $200,000 - $220,000 per year, fully remote in the Americas. Benefits include 100% coverage of medical, dental, vision, and mental health premiums for you and your family, plus paid parental leave and unlimited PTO. **You might be a good fit if you...** * Have a builder's instinct for applying AI and automation within Customer Success. * Can own executive relationships with strategic accounts, including driving QBRs. * Are adept at designing and scaling engagement models from digital programs to high-touch enterprise partnerships. * Possess strong operational acumen and a metrics-driven approach.