Senior Director, Global SaaS Implementations at Revalize

You are a seasoned leader with over a decade of experience managing global SaaS implementation teams and deep expertise in building standardized, scalable deliv

Work type: remote

Location: Remote

Type: Full-time

Summary

You are a seasoned leader with over a decade of experience managing global SaaS implementation teams and deep expertise in building standardized, scalable delivery frameworks. This senior role requires a proven track record in high-growth technology environments and the ability to travel internationally for occasional oversight. **What makes it worth a look...** Revalize offers a fully remote senior-level leadership position where you will oversee global operations for specialized manufacturing software. While specific compensation is not disclosed, the role centers on high-impact strategic initiatives and the integration of AI-driven tools to enhance professional services delivery. **You might be a good fit if you...** * Possess over 10 years of SaaS implementation leadership experience. * Have direct expertise with PLM, CPQ, or CAD software solutions. * Can demonstrate how you have utilized AI or automation to improve operational efficiency. * Hold a background in managing global teams and complex cross-functional professional services projects.

Job Description

## Job Description
The Senior Director of SaaS Implementations will lead a global team responsible for delivering world-class implementation services across Revalize’s suite of solutions, including PLM, CPQ, and CAD software. This role ensures scalable, standardized methodologies that drive customer success, accelerate time-to-value, and leverage AI-driven innovation to optimize delivery efficiency. The ideal candidate is a strategic leader who thrives in high-growth environments and is passionate about operational excellence and customer outcomes.

Key Responsibilities

• Inspire, lead, and develop a high-performing global team of Implementation Consultants, fostering a culture of excellence, innovation, and accountability.


• Design and champion a scalable, standardized implementation methodology that ensures predictable, high-quality delivery across the entire Revalize product suite.


• Drive execution rigor by ensuring projects are delivered on time, within budget, and with exceptional customer satisfaction.


• Deliver impactful SaaS platform training in partnership with functional leaders, empowering teams and customers to maximize value.


• Oversee global resource planning to optimize utilization, balancing team capacity with evolving business demand.


• Identify and implement process innovations that accelerate time-to-value, enhance delivery efficiency, and leverage automation where possible.


• Track, forecast, and report on critical Professional Services KPIs, including billable utilization, time-to-value (TTV), and customer satisfaction (CSAT).


• Collaborate cross-functionally with Sales, Customer Success, Product, and Operations to drive strategic initiatives that improve customer outcomes and fuel recurring revenue growth.


• Build and maintain executive-level relationships with key customers, articulating product value and recommending high-impact use cases to expand platform adoption.


• Harness AI-enabled tools and methodologies to scale implementation processes, optimize resource allocation, and enhance operational productivity.

• 10+ years of customer-facing SaaS implementation leadership experience, with a proven track record of success in high-growth environments.


• 5+ years of experience leading global implementation or Professional Services organizations, driving operational excellence and customer success.


• Demonstrated expertise in building and deploying standardized implementation frameworks at scale.


• Proven ability to manage complex, cross-functional initiatives that enhance operational performance and deliver measurable customer outcomes.


• Hands-on experience leveraging AI or automation to improve delivery efficiency and scalability.


• Strong executive presence with exceptional communication skills and the ability to influence internal stakeholders and customer leadership teams.


• Willingness and ability to travel approximately 10%, including quarterly trips to Europe.

• Master’s degree in Business Administration, Information Systems, or a related field.


• Experience with enterprise SaaS solutions in the manufacturing technology sector, particularly CPQ, PLM, or CAD platforms.


• Change management expertise and familiarity with organizational transformation initiatives.


• Background in data-driven decision-making, including advanced analytics and business intelligence tools.


• Proficiency in AI-driven project management tools and emerging technologies that enhance implementation efficiency.


• Multilingual capabilities or experience working in diverse, global environments.


• PMP, PRINCE2, or similar project management certification.

• Strategic Thinking & Visionary Leadership


• Adaptability and AI-Forward Mindset


• Analytical and Data-Driven Decision Making


• Cross-Functional Collaboration


• Executive Communication & Influence


• Change Management & Organizational Agility


• Customer-Centric Mindset


• Problem-Solving and Innovation

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