Senior Director, Product Management, Digital Engagement at five9

This role is designed for a seasoned product leader with deep expertise in the "Digital First" communication space (SMS, Social Messaging, WhatsApp, and Webchat). The ideal candidate has 10–15 years of experience, specifically within CCaaS, CRM, or digital engagement platforms. You should be a "player-coach" who can manage a growing team of PMs while maintaining a hands-on approach to roadmap strategy and technical requirements. The compensation range is exceptionally broad, offering significant upside for high-level experts, and the benefits package is top-tier (100% employee healthcare coverage and a generous stock purchase plan). While the role is remote-friendly for those outside the San Francisco Bay Area, it offers a hybrid structure for locals. This is a high-impact position where you will own the vision for omnichannel engagement at a major cloud enterprise scale. **You might be a good fit if you...** * Have led product teams at companies like Salesforce, Zendesk, Genesys, or LivePerson. * Possess a strong track record of launching digital messaging products (Email, SMS, Social) for B2B or enterprise customers. * Are comfortable bridging the gap between high-level business strategy and detailed technical epics for engineering teams. * Have experience integrating AI/LLM technologies to automate or enhance customer interactions.