Senior Director, Technical Support at Customer.io

You're a seasoned technical leader with at least 10 years of experience in technical customer-facing roles, including 5 years in senior leadership, who's comfortable working with APIs and data flows. **What makes it worth a look...** Customer.io is hiring a Senior Director, Technical Support for a fully remote role in the Americas, offering a salary of $200,000 - $220,000 per year plus variable compensation. They provide 100% coverage for medical, dental, vision, and mental health benefits, along with 16 weeks paid parental leave and unlimited PTO. **You might be a good fit if you...** * Lead technical support operations, focusing on AI-driven workflows and automation. * Partner with Engineering and Product to drive root cause analysis and inform the roadmap. * Build scalable support systems, including smart routing, prioritization, and self-service programs.