Senior Email Operations Analyst at SurveyMonkey

This role is ideal for a technical marketing professional with at least 2 years of experience managing complex email operations at scale. The perfect candidate has a background in lifecycle marketing or martech and possesses a deep understanding of enterprise ESPs, data management, and deliverability. You should be someone who enjoys the intersection of marketing strategy and technical execution, with a high degree of comfort working alongside data and engineering teams. Based in Heredia, Costa Rica, this is a hybrid position requiring three days per week in-office. It offers the chance to own the operational health of email systems for a globally recognized brand while working with modern stacks like Iterable, HubSpot, and Snowflake. Key perks include the company’s CHOICE Fund, which supports employee well-being and life-work balance. **You might be a good fit if you...** * Have hands-on experience configuring multi-step automations in platforms like **Iterable, Braze, or HubSpot**. * Can write **SQL** queries to validate data and troubleshoot automation triggers within Snowflake. * Are obsessed with **QA and governance**, ensuring that segmentation and consent rules are flawlessly executed. * Understand the technical nuances of **email deliverability**, sender reputation, and global compliance (GDPR/CAN-SPAM).