Senior Engineering Manager - Developer Experience Platform at Intercom

This role is designed for an experienced engineering leader with a strong background in **Infrastructure, Platform, or Developer Experience (DX)**. You are the right fit if you have managed teams in cloud-native environments (specifically AWS) and are passionate about "shipping as a heartbeat." The ideal candidate doesn't just manage people; they act as a product manager for internal tools, ensuring that hundreds of engineers can deploy code hundreds of times a day with minimal friction. The position offers a high-impact opportunity to shape the **AI-assisted developer workflow**, as Intercom already uses AI (Claude) to write a significant portion of its code. You’ll be based in Dublin with a hybrid schedule (3 days in-office). While the exact salary isn't listed, the package is comprehensive, featuring equity, regular compensation reviews, a 4% pension match, and full health/dental coverage for dependents. **You might be a good fit if you...** * Have successfully led platform teams and understand how to measure DX using SLOs and data-driven metrics. * Are a pragmatic architect who can review designs and make technical trade-offs in a distributed systems environment. * Possess an "AI-first" mindset and are eager to integrate LLMs into the CI/CD and development pipeline. * Thrive in high-intensity environments where "speed of delivery" is a core company value.