This role is designed for a seasoned operations or enablement professional who thrives at the intersection of strategy and execution. The ideal candidate has 5+
Work type: hybrid
Location: San Francisco, California
Salary: $150,000 – $188,000/yr
Type: Full-time
This role is designed for a seasoned operations or enablement professional who thrives at the intersection of strategy and execution. The ideal candidate has 5+ years of experience in high-growth SaaS and possesses a deep understanding of how to translate complex business processes into actionable workflows for sales teams. You should be comfortable acting as a "translator" between technical departments (like RevOps and Systems) and the front-line sales organization. The compensation is competitive ($150k - $188k base + equity and bonuses), and the role offers a high-impact opportunity to shape the tech stack of a leading AI company. While the position requires being on-site in San Francisco at least three days a week, it provides premium benefits like comprehensive medical coverage, 401k matching, and a culture that emphasizes speed and internal growth. **You might be a good fit if you...** * Have extensive experience managing a GTM tech stack (Salesforce, Gong, Outreach, Highspot). * Enjoy building scalable processes rather than just "training" individuals. * Are a data-driven problem solver who can identify sales bottlenecks and design technical solutions to fix them. * Excel at managing senior stakeholders across Legal, Finance, and Product departments.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
## What's the opportunity?
Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. Our mission is to empower Intercom's GTM teams by providing the systems, processes, and strategic insights that drive maximum productivity and operational excellence.
As the Senior GTM Enablement Manager, Operations, you will be the critical link between our sales team and the cross-functional GTM partners (like Revenue Operations, Monetization, Legal, and Systems) who create the policies, tooling, and procedures that impact them. Your role is to ensure that these inputs translate into flawless field execution. You will be responsible for owning the GTM Enablement tech stack, leading high-impact strategic projects, and operationalizing the processes that allow our sales organization to scale effectively. This role is ideal for a hands-on problem-solver who excels at translating complex, cross-functional initiatives into simple, scalable solutions for the sales org.
## What will I be doing?
Reporting to the Senior Director of Global Sales Enablement, you will own and drive Intercom’s GTM operational enablement activities and programs globally. You’ll be responsible for:
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers).
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.