Senior IT Helpdesk Specialist, East Coast at Juniper Square

This role is ideal for a seasoned IT professional with at least 4 years of experience who thrives in a high-growth, "digital-first" startup environment. You should be an expert in managing mixed fleets (macOS and Windows) and have a strong grasp of modern cloud-based identity and collaboration tools. While the role is remote-friendly, there is a strong preference for New York City-based candidates willing to go onsite 1-2 days a week for hardware logistics. The compensation is competitive, ranging from $104k to $130k plus equity and an annual professional development stipend. It offers a sophisticated benefits package, including fertility support and an allowance to customize your home office. This is a "Senior" level position, meaning you’ll have a hand in owning IT projects, managing security audits, and documenting enterprise-level knowledge bases rather than just clearing tickets. **You might be a good fit if you...** * Have deep technical proficiency with **Okta, Google Workspace, Jira, and MDM** solutions. * Enjoy the variety of a fast-paced environment where you rotate on-call duties and handle everything from VIP support to hardware procurement. * Can translate complex networking or security protocols into simple instructions for non-technical staff. * Live in the NYC area and don't mind occasional hands-on hardware management.