Senior Machine Learning Engineer at Charlie Health

This role is ideal for a Senior ML Engineer who wants to apply their technical skills to high-stakes mental healthcare. You should have 2–4+ years of experience

Work type: onsite

Location: New York, NY

Salary: $170,000 – $220,000/yr

Type: Full-time

Summary

This role is ideal for a Senior ML Engineer who wants to apply their technical skills to high-stakes mental healthcare. You should have 2–4+ years of experience (depending on your degree) not just building models, but deploying them into production environments. The team is looking for a "builder" profile—someone comfortable working within a Python backend monolith and navigating complex SQL databases to improve client-provider matching and clinical outcomes. The most standout feature is the mission-driven nature of the work, directly impacting virtual behavioral health for over 100,000 clients. The compensation is competitive, reaching up to $220,000 base plus equity. While the role requires a significant in-person presence in NYC (4 days a week), you’ll be joining a localized, collaborative engineering hub in the Flatiron District during a high-growth phase. **You might be a good fit if you...** * Expertly navigate Python (Pandas, Scikit-learn) and backend frameworks like FastAPI. * Have experience with causal inference or advanced experimentation to prove model impact. * Enjoy "messy" problems and can translate vague clinical needs into technical roadmaps. * Prefer a high-intensity, in-office culture over a fully remote environment.

Job Description

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### Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Charlie Health leads the nation in high-acuity virtual behavioral care, having delivered life-saving treatment to more than 100,000 clients nationwide. Our Matching and Outcomes team builds products to measure and improve clinical outcomes, including provider recommendation systems for clients and clinical decision support tools, enabling durable and effective treatment. You'll create predictive models and workflows to match patients with the best-fit therapists and peers, and enable clinicians to tailor care to each client's individual needs. The systems you build will help clinicians condense and synthesize knowledge across our clients and providers into actionable guidance at every moment. If you care about using data-driven insights to improve outcomes, this team is for you.

Responsibilities

• Design, train, and evaluate machine learning models and AI systems that drive meaningful business impact

• Identify opportunities to introduce or improve data-driven algorithms and automated solutions in partnership with clinical, design, data science, and product teams

• Pioneer new approaches to measure and validate outcomes impact through advanced experimentation and causal inference techniques

• Utilize ML infrastructure to serve model inferences in real time using live data streams

• Write production code within a backend Python monolith to invoke ML predictions.

• Foster a culture of collaboration and learning across engineering, product, and design through mentoring, documentation, presentations, and knowledge sharing

• A bachelor’s degree in a technical field, plus 4+ years of professional experience developing and delivering production software, including machine learning models; OR

• A master’s or doctorate degree in a technical field, plus 2+ years of professional experience developing and delivering production software, including machine learning models.

• Expertise in Python for ML (pandas, sklearn, etc.) and backend server development (FastAPI)

• Strong SQL skills and experience navigating analytical and transactional databases to assess and curate high-quality datasets

• Experience developing agentic AI workflows is a plus

• Excellent at managing ambiguity—able to break down big, messy problems into smaller parts with tractable solutions and clear iterations

• Growth mindset and sense of humor; you welcome feedback, adapt quickly in a fast-paced environment, and foster a culture of learning and fun

• This role requires 4 days per week in our NYC office (Flatiron District). The team is entirely based out of NYC.

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits [here](https://www.charliehealth.com/careers/epd#benefits).

The total target base compensation for this role will be between $170,000-$220,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

### Our Values

• Connection: Care deeply & inspire hope.

• Congruence: Stay curious & heed the evidence.

• Commitment: Act with urgency & don’t give up.

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