Senior Manager - SaaS Onboarding - Professional Services at Zenoti

This is a high-impact leadership role for a seasoned SaaS professional with at least 10 years of experience, specifically in post-sales onboarding or professional services. The ideal candidate has spent at least 3 years managing teams and is comfortable navigating the technical complexities of a multi-product platform while maintaining an executive presence with high-value clients. The position offers a competitive salary range of $130k–$145k and the chance to lead a team of 8–10 specialists at a "Unicorn" status company. A unique focus of this role is the integration of AI-driven insights into the onboarding workflow, making it a great fit for a forward-thinking leader who enjoys using data and automation to scale operations. Note that this is an **on-site role in Seattle**, requiring a local presence. **You might be a good fit if you:** * Have a deep background in SaaS implementation and feel confident managing large-scale global projects. * Enjoy "leveling up" junior talent and building structured development pathways for your team. * Are tech-savvy enough to grasp complex POS/CRM workflows and advocate for AI-based process improvements. * Thrive in high-pressure environments where you must resolve client escalations with empathy and speed.