**Who this is for** This role is for an experienced people leader with a background in SaaS or enterprise software who is passionate about mentoring Customer Su
Work type: remote
Location: United States
Salary: $120,200 – $202,606/yr
Type: Full-time
**Who this is for** This role is for an experienced people leader with a background in SaaS or enterprise software who is passionate about mentoring Customer Success Managers and driving long-term customer outcomes. **Key highlights** You will lead, mentor, and scale a team of CSMs while partnering with cross-functional leadership to advocate for the customer experience. This position focuses on operational excellence, requiring you to design scalable processes and manage high-value portfolios to ensure retention and product adoption. **You might be a good fit if you...** - Possess 8+ years of experience in Customer Success or Account Management, including 5+ years in a direct people management role. - Have proven experience building, coaching, and motivating high-performing teams to hit retention and growth targets. - Are proficient in using CSM platforms like Salesforce and Gainsight to track metrics and derive actionable data insights. - Demonstrate the ability to influence senior leadership and design scalable workflows within a fast-paced environment.
As the Senior Manager of Customer Success, you will lead, mentor, and scale a team of Customer Success Managers (CSMs) dedicated to helping our customers achieve measurable business outcomes. You will be responsible for the overall success of your team's portfolio, driving product adoption, satisfaction, and retention for our high-value customers. You will act as a strategic leader and coach, empowering your team to serve as trusted advisors and ensuring their growth and development.
In this role, you will work closely with senior leadership across Product, Sales, and Support to champion the voice of the customer and drive a seamless, high-impact customer experience. You bring a strong track record of building and leading successful teams, strategic planning, and operational excellence in a fast-paced environment.
Responsibilities
Team Leadership & Development
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):
$120,200 - $202,606.00Base salaries for employees based in other locations are competitive for the employee’s home location.
Benefits Overview
1. Health and wellness coverage: Medical, dental, and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution