Senior Manager, Customer Support at Vanilla Technologies

You're a seasoned SaaS Support or Customer Operations leader with at least 6 years of experience, including a proven track record of building and scaling support functions in high-growth settings. You excel at developing high-performing teams and have a knack for reducing customer effort through systemic improvements. **What makes it worth a look...** Vanilla Technologies, a startup revolutionizing estate planning with AI, is hiring for a fully remote Senior Manager, Customer Support role offering USD 135,000 - 160,000 annually, plus bonus and equity. They offer a flexible PTO policy, comprehensive benefits, and a learning & development budget. **You might be a good fit if you...** * Have led support teams with a focus on operational rigor, SLAs, and escalation pathways. * Are skilled in designing scalable self-service and knowledge management strategies. * Can build structured feedback loops with Product and Engineering. * Have experience designing segmented support models aligned to business economics.