Senior Manager, Engineering - AI Agents at five9

This role is ideal for an experienced engineering leader with a strong foundation in Java-based distributed systems and a passion for the evolving LLM landscape. You should have at least 3 years of management experience and a proven track record of hiring and scaling high-performing teams in a SaaS environment. Technical credibility is key; while you won't be coding daily, you must be able to navigate complex architecture discussions and advocate for "best-in-class" AI-augmented development workflows. The compensation range is exceptionally broad ($133k – $391k), offering significant upside for top-tier talent. The position is fully remote within the U.S. (unless you live near San Ramon, CA) and offers robust benefits, including 100% employer-paid healthcare premiums for employees and a generous stock purchase plan. This is a high-impact opportunity to lead a team in one of the most commercially relevant sectors of AI: autonomous customer service agents. **You might be a good fit if you...** * Have managed teams of 4–8 engineers and enjoy mentoring senior talent. * Possess deep technical knowledge of JVM-based backend systems and microservices. * Are comfortable leading projects involving RAG pipelines, prompt engineering, and LLM integrations. * Prioritize operational excellence, including defining SLOs/SLIs and managing incident responses.