Senior Manager, Enterprise Client Success at Foundant

This role is designed for a seasoned leader with at least 8 years of experience in Client Success or Account Management, specifically within the enterprise SaaS

Work type: remote

Location: Remote (United States)

Type: Full-time

Summary

This role is designed for a seasoned leader with at least 8 years of experience in Client Success or Account Management, specifically within the enterprise SaaS space. You should have at least 3 years of experience managing people and a proven track record of handling high-stakes, multi-product accounts. Experience in the philanthropic or nonprofit sector is a significant plus, as you will be leading a team that supports mission-driven organizations like community foundations and government entities. This is a fully remote position offering a high degree of autonomy following the merger of three major players in the impact-management software space. It offers a unique opportunity to shape a new enterprise success strategy from the ground up during a period of organizational growth. Perks include a competitive lifestyle and tuition reimbursement, mindfulness initiatives, and a clear path for internal mobility as the company scales its global footprint. **You might be a good fit if you...** * Have successfully managed a team of CSMs and enjoy coaching them through complex renewals and escalations. * Are comfortable acting as a strategic advisor to C-suite stakeholders at large organizations. * Thrive on building scalable processes and using data-driven health scores to predict and prevent churn. * Are passionate about the social impact sector and want to work for a company dedicated to helping nonprofits succeed.

Job Description

About Foundant, SmartSimple & GivingData:

At Foundant, SmartSimple and GivingData. we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments.

With the recent merger of the three organizations, we’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.

Overview:

The Senior Manager of Enterprise Client Success will serve as a strategic leader responsible for shaping and executing a client success strategy across top-tier accounts. This role is pivotal in driving exceptional outcomes, fostering long-term partnerships, and ensuring our clients realize maximum value from our solutions.

The position collaborates closely with cross-functional partners—including Sales & Marketing, Professional Services and Product—to champion client retention, and advocacy through developing best practices and processes to support clients throughout the various lifecycle stages and across multiple product lines.

Where You’ll Work:

• As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.


• With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.

• Lead, mentor, and inspire a team of Client Success Managers, fostering a culture of accountability, collaboration, and continuous improvement.

• Establish clear performance goals and provide ongoing coaching to elevate team capabilities.

• Drive exceptional outcomes for enterprise clients by creating and delivering best practices that maximize value and strengthen long-term partnerships.

• Design and implement scalable success frameworks tailored to enterprise clients, ensuring consistent product adoption and measurable impact.

• Act as the primary escalation point for enterprise clients, resolving complex issues with urgency and professionalism.

• Serve as a trusted advisor to senior client stakeholders, building strong executive relationships.

• Partner with Product, Engineering, and other internal teams to communicate client feedback, identify trends, and influence roadmap decisions that enhance client experience.

• Collaborate with Sales and Account Management to support renewals and expansion opportunities.

• Monitor and analyze key success metrics, including gross/net retention, client health scores, engagement, and adoption KPIs.

• Leverage insights to proactively identify risks and opportunities, driving strategic interventions.

• Develop and refine processes, tools, and resources that enable the team to deliver consistent, high-quality client experiences.

• Ensure compliance with enterprise-level SLAs and contractual obligations.

• 8+ years in Client Success, Account Management, or related roles, with at least 3+ years in a leadership capacity managing enterprise accounts.

• Strong leadership and people management skills with a proven ability to build high-performing teams.

• Exceptional communication and executive presence; comfortable engaging with senior client stakeholders.

• Analytical mindset with proficiency in success metrics, data interpretation, and reporting tools.

• Familiarity with SaaS, enterprise technology solutions, and multi-product environments.

• Experience / Understanding of the philanthropic sector is preferred, including trends, challenges, and best practices for serving different types of mission-driven organizations.

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change.


• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.


• We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.


• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals


• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought.


• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!

Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.

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