Senior Manager, Enterprise & Strategic Support at Checkr

This role is designed for an experienced B2B Customer Support leader who thrives in high-stakes environments. You are a strategic professional with a background in managing complex enterprise escalations and "white-glove" service programs for major accounts. The ideal candidate has built and led specialized teams, understands the technical nuances of SaaS data platforms, and is comfortable partnering with Sales and Product teams to drive retention. Checkr offers a competitive compensation package with a base salary reaching up to $176k in Denver, complemented by a robust benefits suite including 100% covered health insurance and an unlimited PTO policy. As a hybrid role, you’ll work three days a week from a hub office (Denver or Nashville) while enjoying perks like daily provided lunches, a monthly wellness stipend, and a dedicated learning and development allowance. **You might be a good fit if you...** * Have a proven track record leading support operations for large, complex enterprise accounts. * Are data-driven and interested in leveraging AI to scale premium support services. * Excel at managing high-pressure technical escalations with urgency and diplomacy. * Prefer a hybrid work model and live near (or are willing to relocate to) Denver or Nashville.