Senior Manager, Technical Services & IT Support at Aurora

You're a seasoned leader with over 12 years in IT Support or Service Management, including 6 years managing global teams in fast-paced, complex environments. You have a proven track record of driving large-scale service transformations and integrating AI and automation into support operations, with a strong understanding of ITIL frameworks. **What makes it worth a look...** This full-time, hybrid role at Aurora Innovation offers a salary of $174,000 - $252,000 per year. You'll be based in San Francisco, California, and play a key part in transforming IT support into a strategic advantage. **You might be a good fit if you...** * Have 12+ years in IT Support or Service Management, with 6+ years in leadership. * Have driven service transformations and integrated AI, automation, and analytics. * Possess strong command of ITIL best practices. * Are adept at building and developing high-performing teams.