Senior Manager, Technical Support at Shippo

**Who this is for** This role is designed for a senior technical leader with at least 8 years of experience in support, specifically within API-based SaaS environments. You should have a strong background in managing globally distributed teams and a deep technical grasp of REST APIs, webhooks, and complex integrations. If you enjoy building 24/7 operations from the ground up and mentoring specialists across different time zones, this is a perfect match. **Key highlights** Shippo offers a highly transparent compensation model, typically anchoring offers around $189k, with adjustments for high-cost-of-living areas like NYC or California. As a remote-first company, they provide a "take-as-much-as-you-need" vacation policy, a dedicated WFH stipend, a winter "slow down" week, and comprehensive healthcare covering 90% of premiums. **You might be a good fit if you...** * Have 3+ years of experience managing specialized technical or API support teams. * Are comfortable acting as a senior escalation point for deep-dive technical investigations (OAuth, HTTP, SQL). * Thrive in an asynchronous, remote-first culture and can foster inclusion across international borders. * Are passionate about using data to improve global support workflows and partner satisfaction.