This role is designed for a seasoned "business athlete" with at least 8 years of sales experience, specifically within the SaaS or CCaaS (Contact Center as a Se
Work type: remote
Location: United States (Remote)
Salary: $140,000/yr
Type: Full-time
This role is designed for a seasoned "business athlete" with at least 8 years of sales experience, specifically within the SaaS or CCaaS (Contact Center as a Service) space. You are the ideal candidate if you excel at a "hybrid hunter" model—you thrive on expanding revenue within an assigned book of business rather than just maintaining it. Experience selling to the C-suite and managing agent counts between 100 and 3,000 is critical. The position offers a strong base salary of $140,000 plus performance bonuses and stock options, alongside exceptional benefits like 100% employer-covered healthcare premiums. While the role is listed as remote for most, it provides a structured hybrid environment for those near the San Ramon HQ. A major focus for this year is driving adoption of AI-driven contact center solutions, placing you at the forefront of tech innovation. **You might be a good fit if you...** * Have a documented track record of exceeding quotas in the CCaaS or enterprise software industry. * Enjoy "hunting" for new opportunities within existing accounts while acting as a trusted advisor. * Are comfortable navigating complex, high-stakes sales cycles and technical AI product offerings. * Prefer a self-starter environment with the backing of a robust internal support team.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Senior Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Mid-Market Account Director’s primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.
A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.
We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.
Key Responsibilities:Customer Relationship Management:
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
The US base salary range for this role is below.
$140,000—$140,000 USD